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rants Wrong Listing
Thursday, May 22, 2008 at 10:23AM
Many students experience the painful loss, when they go to sell their books back to their local bookstores. It seems a book you buy for $90 at the beginning of the semester always pulls down less than $30 when you sell it back at the end of the semester. Oh what a difference four months make. So to help get more money back, I have started selling the majority of my books online on Amazon.com. I really like Amazon. I usually get more money back when I sell books there and I buy my books from there too to save money, as I can usually get them cheaper. However, today, I awoke to find a startling email in my inbox:
Do what now? You want me to refund your purchase price and you're not going to send back the product? I'm sorry buyer, I'm not sure what fly-by-night business you run here, but I don't play that game. If you want a refund, I will be more than happy to refund your money, but don't say you're not going to return the product. That's how this game works. If you buy something from a department store, and it's not the right thing, you can take it back for a refund. You return the product. That's how the game works. I was very shocked to see that email. Upon contacting Amazon's customer support, they acted as though there was nothing they could do about it. Finally, after talking to the buyer, the problem has been resolved: they are going to keep the book and I'm not going to issue a refund. I'm glad we were able to work out something without it getting too messy. But after this fiasco, while I was still fuming over what I had read, I searched for the buyer and came across this thread on Amazon's support site. Apparently numerous people are experiencing problems with this buyer. I'm just glad my problem was sorted out.
We recently purchased a book from you on Amazon (ISBN 9780136919827). Instead, we received ISBN 9780130857651. According to the Amazon A-to-z Guarantee, the incorrect item you sent qualifies as materially different than the item ordered.
We are an approved institutional buyer on Amazon and understand that mistakes in listing and shipping occur. As a result, negative feedback will NOT be left on your account. Please issue a full refund for the purchase price (plus shipping) for order #058-6822651-3538914 to avoid an A-to-z claim. Because of high volume and no Amazon support for return shipment cost reimbursement, we are unable to return the incorrect item to you.
Do what now? You want me to refund your purchase price and you're not going to send back the product? I'm sorry buyer, I'm not sure what fly-by-night business you run here, but I don't play that game. If you want a refund, I will be more than happy to refund your money, but don't say you're not going to return the product. That's how this game works. If you buy something from a department store, and it's not the right thing, you can take it back for a refund. You return the product. That's how the game works. I was very shocked to see that email. Upon contacting Amazon's customer support, they acted as though there was nothing they could do about it. Finally, after talking to the buyer, the problem has been resolved: they are going to keep the book and I'm not going to issue a refund. I'm glad we were able to work out something without it getting too messy. But after this fiasco, while I was still fuming over what I had read, I searched for the buyer and came across this thread on Amazon's support site. Apparently numerous people are experiencing problems with this buyer. I'm just glad my problem was sorted out.
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